We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
But, you can rest assured, that information will not be leaked from our database in any way. We combine technology and effective tools to ensure maximum protection against information theft.
In respect of information collection, Travel Mind may ask you for some essential details while selecting our services such as:
- Your Full name
- Your Contact number
- Your e-Mail Id
All these information are collected IF you are planning to book your car online. These details will be required for follow-ups and other relevant services. Apart from that, we may need these particulars to: Keep records
Send promotional e-mails and newsletters occasionally to inform you about festive offers, seasonal discounts or new products/services
Ask you for you feedback on our services/products so we can customize them according to your requirements
Neither do we have any intention to share your details with third-parties, nor do we leave any stone unturned to ensure complete protection for all the information in our database.
Cancellation and Returns
Travel Mind advises the customer to cancel the booking 24 hour prior to the time of journey, without any cancellation charges for all services. In case of cancellation/deviation in the trip based on the schedule provided within 24 hours of the pick-up time, then following rules will apply:
Single Day trip/ Airport transfer: No Refund will be issued to the user.
Multi Day trip: The charge for the first day would be deducted from the total amount and refund will be issued to the user.
Airport transfer: No Cancellation Charges if Cancelled at least 6 hours prior of pickup time.
Customers has to pay 20% of the minimum booking amount which is required as advance payment in order to confirm the booking. The advance payment has to be made before 24 hours of the pickup time.
In case the booking is made within 24 hours of pick up time, advance amount needs to be paid at the time of booking.
Unless notified by email or in cases of special request from customer, the non-receipt of advance amount will lead to the release of the blocked vehicle and cancellation of the trip.
If you are eligible for refunds based on the “Cancellation and Returns” policy above, then the refund will be remitted back to you in 6-7 working days. In case of any issues, write to us at info@TravelMind.in or call us at +91 9880877769.
Things to note while booking the cab!
- Km and Time are calculated from vehicle Pick-up/Garage, 250kms is the Minimum per day.
- Parking, State Permit and Toll charges will be extra and have to be paid by the customer.
- One day means one calendar day (from midnight 12 to midnight 12).
- Cabs that are booked for outstation should not be used for local usage.
- The final amount will depend on actual travelled distance and days.